At Wild Faith Acres, we take pride in offering handcrafted, small-batch products made with care and intention. Below, you will find our policies regarding shipping, returns, and other important details. If you have any questions, please don’t hesitate to reach out at wildfaithacres@wildfaithacres.com.

Refund & Return Policy

Due to the handmade and small-batch nature of our products, all sales are final. We do not accept returns or exchanges on tea, maple syrup, skincare, or any other personal care products for safety and hygiene reasons.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at wildfaithacres@wildfaithacres.com with:

    •    A photo of the damaged item and packaging

    •    Your order number

We will work with you to replace the damaged item or issue store credit.

Cancellations

We begin processing orders quickly, so cancellations must be requested within 12 hours of purchase. Once an order has shipped, we are unable to cancel it.

Shipping Policy

We ship most often with UPS, but may use other shipping services, from our homestead in West Michigan.

Processing Time

Orders are typically processed within 3-5 business days (excluding weekends & holidays).

Estimated Shipping Times

    •    U.S. Orders: typically orders take 2-3 days once they leave our homestead, but they could take up to 5-7 business days depending on where you live.

Once your package leaves our hands, we are not responsible for shipping delays, lost, or stolen packages. If your package is delayed or lost, please file a claim with the shipping carrier.

Warm Weather Shipping (Skincare Products)

To protect the integrity of our handmade body oils, salves, and body butter, we may pause shipments during extreme heat. If your package arrives softened due to warm weather, place it in a cool, dark place to restore texture.

Terms & Conditions

By purchasing from Wild Faith Acres, LLC, you agree to the following terms:

Product Use & Liability

    •    Our products are handcrafted with natural ingredients and are not intended to diagnose, treat, cure, or prevent any disease.

    •    Always perform a patch test before using skincare products to ensure no allergies or sensitivities.

    •    We are not responsible for individual reactions to our products.

Intellectual Property

All content, product descriptions, and images on this website are owned by Wild Faith Acres and may not be used or reproduced without permission.

Privacy Policy

Your privacy is important to us. We collect customer information only for order processing and email marketing (if you opt-in).

We never sell or share your personal information with third parties. You can unsubscribe from our emails at any time by clicking the “unsubscribe” link in our emails.

Contact Us

If you have any questions about our policies, please reach out to wildfaithacres@wildfaithacres.com.